What are business software systems?

Behind all successful businesses are systems – the structures and processes that they follow to get things done. These could be as simple as "this is the way we do things", or a more formal and defined approach.

Business software systems are tools that enhance your systems, and streamline your work processes. They might provide a convenient place to store information, help you to plan your jobs, connect you with technology, or assist you to make decisions with data and reports.

Why should you use them?

  • Provide an organised and streamlined way to manage your operations, giving you greater control and visibility into how your business is travelling
  • Make your work more efficient, allowing you to lower operating costs and scale effectively as your business grows
  • Expand your capabilities, by enabling you to do things that were too difficult or time-consuming before

Common software applications

  • Client relations (CRM)
  • Project management
  • Customer support
  • Inventory management
  • Manufacturing production
  • Shipping and labelling
  • Phone systems
  • Online bookings
  • Business dashboards
  • Website live chat
  • Custom business tools

Problems that software systems can solve

  • Business problem

  • With software systems

  • Unsure of where projects, jobs, or customers are up to

  • Software systems: Improved overview and control over your business operations

  • Wasting time and money by doing work inefficiently

  • Software systems: Lower operating costs and greater work output

  • Struggling to keep up with business growth

  • Software systems: Ability to scale up effectively as your business grows

  • Dealing with mistakes that hurt customer satisfaction

  • Software systems: Automatic alerts to detect and address problems proactively

  • Information is disorganised and difficult to find

  • Software systems: Important information is centralised and quick to find

  • Guessing decisions without data to make an informed choice

  • Software systems: Accurate reports to forecast and make better business decisions

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Examples of software systems

CRM software

How it works
  • Set up a series of enquiry stages (e.g. initial contact, waiting for quote, tech support)
  • When a customer communicates with you, the software stores the details of their enquiry
  • Enquiries are assigned to relevant staff, who move the customer's enquiry through the stages
  • The software can automatically create alerts and reminders (e.g. follow up with these customers)
Business benefits
  • Plan an ideal customer experience, and use the CRM to consistently deliver it
  • Improve customer satisfaction and never forget to get back to someone
  • If a someone is away, other staff can see previous communication and where things are up to
  • Increased sales through a more professional and attentive sales process

Project management

How it works
  • Provide a centralised place to store projects, their information, and any related communication
  • Keeps track of where projects are up to, and what still needs to be done
  • Monitor projects against estimates/budgets, and whether you'll meet deadlines
  • Individual project tasks can be assigned to relevant staff, who can record time spent or add notes
Business benefits
  • Visibility into how your projects are travelling, and whether any of them are at budget/deadline risk
  • Consolidates all of the project information, tasks, and communication in one place
  • Makes it easy for everybody working on a project to find what they need

Inventory management

How it works
  • Track stock levels of products or materials, and where they are physically located
  • Generate purchase orders and calculate true costs (e.g. including shipping or currency conversion)
  • Store supplier information, and get reminders to re-order so you avoid running out
Business benefits
  • Know exactly where stock is, how much is allocated to orders, and if there's any in transit
  • Provide accurate reporting for profit margins, wastage, and how quickly items are moving
  • Improve your ability to order the right stock quantities at the right time

Other services

Business process automation
Process automation

Use technology to boost efficiency, reduce repetitive work, and scale effectively with growth.

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Digital documents and forms
Digital documents

Eliminate paper and simplify the work required to create professional documents, proposals, and forms.

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Task management systems
Task management

Organise, prioritise, and manage all of the tasks in your business effectively.

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